Vyatta Global Customer Support

Vyatta Global Customer Support Center

Peace of Mind from a Skilled, Professional Support Organization 

Vyatta Global Customer Support (GCS) is included with all Vyatta software subscription edition purchases and is available in two tiers to address customer requirements of service level and response time. GCS options include: Gold Service 24x7 support with 30 minute response times for Severity 1 issues (production down) issue. and Silver Level 12x5 business hour telephone support coverage for less critical network implementations and less aggressive response SLAs.

Gold Support

The Vyatta Gold Support program is ideal for mission-critical installations where telephone support and 7x24 response time, severity and priority SLA are essential. Gold Support includes an introductory set of Vyatta University online training courses and full access to the Vyatta Support Portal for up to 4 contacts. All Gold Support customers receive proactive notifications of software updates, security notifications, patches and feature releases for the duration of the Vyatta subscription.

 Silver Support

For customers who need access to a professional support organization, Vyatta offers Silver Support, which offers access to phone and e-mail support during business hours (6am-6pm, M-F). Silver support includes an introductory set of Vyatta University online training courses and full access to the Vyatta Support Portal for up to 2 contacts. Silver Support customers receive proactive notifications of software updates, security notifications, patches and feature releases for the duration of the Vyatta subscription. 

Vyatta Subscription Plan Details