At Vyatta, we work hard, but we also have a lot of fun. We recognize that we are the little fish in a sea of sharks, but for us that's motivational. Not only is our product disruptive to the networking marketplace, but to some degree each one of us is disruptive by nature as well. We have to be to do what we do every day. We strongly believe in what we are doing and its ability to change the future of communications and networking and we know that our customers do as well. We are not creating a bigger, better, faster networking solution....we are creating an open, flexible, affordable solution that delivers what we believe to be a fundamentally better way to do things. We are not out chasing deals to build a customer base, instead, we are creating a revolution and recruiting team members and fans to help us drive change in the networking world. Are you ready to join?
Current Openings
Systems Engineer / Sales Engineer
Territory Sales Rep
QA Automation/Release Engineer
Customer Engineer, Technical Services
Network Software Engineer
Systems Engineer / Sales Engineer
The Systems Engineer is the primary technical resource for the Vyatta sales force. As such, he/she is responsible for actively driving and managing the technology evaluation stage of the sales process by working in conjunction with the sales team as the key technical advisor and as an advocate for Vyatta products.
The Systems Engineer must be able to articulate technology and product positioning to both business and technical users and accordingly, he/she must be able to identify all technical issues within assigned accounts to assure complete customer satisfaction through all stages of the sales process while establishing and maintaining strong relationships throughout the sales cycle.
While providing pre-sales engineering support for the sales force, the Systems Engineer will work with team members to provide exceptional service to customers and use his/her knowledge and experience to the best advantage to help Vyatta, the team and fellow team members continue to deliver and improve.
Essential Job Functions
Build and maintain customer relationships
- Use exceptional customer skills to assess the customer's technical requirements
- Provide guidance to customers for Vyatta solutions and where possible, identify expanded sales opportunities
- Demonstrate products to customers via presentations and product demos
- Manage new customer product and delivery expectations
Support and enhance the sales effort
- Assist with technical training of sales representatives and channel partners
- Provide on-site support at various trade shows, conferences and marketing events as needed
- Respond to functional and technical elements of RFIs and RFPs
- Gather initial information for potential professional services job specifications
- Convey customer requirements to product management teams as appropriate
Knowledge, Skills and Experience
Minimum education (or substitute experience) required:
- Bachelor's degree in Computer Science or Electrical Engineering programs preferred, or equivalent related industry experience
Minimum skills required:
- Pre-sales experience preferred
- Self-motivated, with a proven ability to work effectively in an early-stage-company environment
- Excellent verbal and written communication, and presentation skills
- Strong active listening skills
- Software solution and relationship selling skills
Minimum experience required:
- 5+ years of network engineering, sales engineering or systems engineering with a proven ability to work on a sales team and provide technical leadership
- Thorough understanding of the OSI Reference Model, especially with respect to routing , firewalls, intrusion detection, penetration testing and network security policy definition.
- Expert-level knowledge and understanding of the TCP/IP communication protocol suite, including ARP, RIP, OSPF, and BGP
- Working knowledge of DHCP, NAT, SSH, TELNET, etc.
- True understanding of Layer 2, Data Link Layer and Layer-3, Network Layer
Territory Sales Representative
The Territory Sales Representative is the primary contact for the Vyatta customers and prospective customers. As such, he/she is responsible for determining Vyatta products and services best suited for the customers needs. The overall focus of the position will be in prospecting, developing business, responding to RFPs, developing proposals for presentation to customers and selling Vyatta products and services.
The Territory Sales Representative must be able to articulate technology and product positioning to both business and technical users while selling Vyatta products and services to customers, as well as maintaining positive on-going relationships to meet evolving customer needs.
As an integral part of the sales force, the Territory Sales Representative will utilize tools provided by cross functional teams from Vyatta's marketing, sales engineering and product development functions to provide exceptional service to customers and use his/her knowledge and experience to the best advantage to attain and exceed sales performance goals.
Essential Job Functions
Capture sales opportunities
- Use relationship management techniques to develop selling opportunities within existing customer accounts, and penetrate new divisions and organizations within assigned accounts. For new prospects, Respond to RFP's and follow up with customer.
- Schedule and attend sales call appointments with customers
- Determine, along with the help of other Vyatta team members if necessary, if the customer has a valid need for Vyatta products and services
- Discuss business issues with the customer and develop a formal quote addressing their business needs
Account Management
- Manage new customer product and delivery expectations
- Develop an account management plan to sell to customer based on their business needs
- Build and strengthen business relationships with customers based on their business needs - ensure their needs are being met
- Facilitate training opportunities for active accounts
- Provide status information, including pipeline and forecast information
Support and enhance the sales effort
- Provide on-site support at various trade shows, conferences and marketing events as needed
- Convey customer requirements to product management teams as appropriate
- Identify Vyatta customer references that can be utilized when reference selling
Knowledge, Skills and Experience
Minimum education (or substitute experience) required:
- Bachelor's degree in Computer Science or Electrical Engineering programs preferred, or equivalent related industry experience
Minimum skills required:
- Ability to work collaboratively with employees within the department and across functions
- Aptitude for understanding how technology products and solutions solve business problems
- Self-motivated, with a proven ability to work effectively in an early-stage-company environment
- Excellent verbal and written communication, and presentation skills
- Strong active listening skills
- Software solution and relationship selling skills
Minimum experience required:
- 3+ years of technology sales experience (preferably selling routing and/or security solutions) with a proven ability to manage a territory and build a sales pipeline
Job Title: QA Automation/Release Engineer
Job Summary:
Our ideal candidate will have prior experience in the Networking/Telecom industry, 4+ years of product QA automation software development experience, and practical experience in the area of software release management. In-depth understanding of IP networking technology and protocols is highly desirable. Exposure to open source software development is a plus.Requirements:
- Experience developing regression testing automation software for networking products.
- Software development experience using scripting languages
(Perl, Python, Fanfare, TCL, etc.) - Experience using Linux software package management tools
(Debian, Ubuntu, APT, etc.) - Experience managing large software projects with source code management tools
(GIT, Perforce, etc.) - Knowledge of virtualization technology (VMWare, XEN, etc.)
Job Title: Customer Engineer, Technical Services
Job Summary:
Customer Engineer, Technical Services is responsible for delivering outstanding technical services and support to Vyatta customers and partners. The CE will work in all aspects of Vyatta Technical Services and facilitate interactions between the organization and the rest of Vyatta. Areas of operational responsibility include providing Pre-sales Engineering support for sales, Professional Services, TAC support service, Vyatta internal network support, building and managing the technical support lab. Work with team members to provide exceptional service to customers. Use your knowledge and experience to the best advantage in order to help Vyatta, the team and fellow team members continue to deliver and improve.Principal Duties and Responsibilities:
TEAMWORK:
Vyatta is a start-up, and that requires almost everyone to be a team player and sometimes a coach. The CE must have the technical ability and the customer skills necessary to jump in and tackle problems as well as help others by sharing experience and knowledge.
PRE-SALES ENGINEERING:
- Uses exceptional customer skills to assess customer’s technical needs.
- Provides guidance to customers for Vyatta solutions and expand sales opportunities.
- Gathers initial information for any Professional Services job specifications.
TECHNICAL SUPPORT:
- Uses considerable judgment and experience to analyze, evaluate and diagnose complex equipment and/or network problems in a minimum of time.
- Independently develops and executes effective action plans to overcome or establish a work-around to system problems
- Keeps customer and Vyatta management informed on a timely basis and according to defined escalation timelines.
- If the problem is determined to be an Engineering issue, works independently with the appropriate engineering resource(s) to bring the issue to closure. This includes, but is not limited to, gathering sample traffic and replicating the issue in the lab. If the problem is not reproducible in our own lab, will work with the customer to get remote access to the customer’s network.
- Applies job skills and internal policies and procedures to plan and execute a wide range of difficult and complex repair and maintenance tasks such as complex hardware installations and upgrades or reconfigurations.
PROFESSIONAL SERVICES (REMOTE):
- Gathers detailed Customer requirements using expertise and excellent customer skills
- Defines Statement of Work to satisfy customer requirements and bound deliverables
- Designs solution to be delivered to and implemented by the customer.
- Implements solutions remotely working with the customer to accomplish the final implementation.
TECHNICAL PROFICIENCY:
- Develops an understanding of customer applications and deployment strategies and how they interface with the Vyatta supplied equipment and software.
- Maintains proficiency in isolating and diagnosing Vyatta supported communications protocols.
- Maintains proficiency in the Vyatta supplied systems and is capable of system (network) performance analysis.
- Stays current on technological advancements.
DOCUMENTATION:
- Assists in the development of support documentation, including technical bulletins, white papers, how-to’s, knowledge base entries, and other self-help information.
- Carefully logs problem information to the problem tracking system and other appropriate systems, including bug tracking systems.
ADMINISTRATION:
- Documents and communicates observations and lessons learned for distribution to other Customer Service personnel and the field.
- Responsible for accurate reporting of appropriate business documents. Includes but is not limited to: Database updates, call follow-ups, install reports, e-mail, site management/audits, expense reports, and account hot list report.
OPERATIONAL ACCOUNT MANAGEMENT:
- Maintains effective relationships and proactive contact with customers/users and is responsible for operational account management.
- Generally interacts with operations and management level staff within customer organizations.
Qualifications:
MINIMUM EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Exceptionally strong customer relations and communication skills. Pre-sales experience preferred
- 5+ experience providing technical customer support in a networking environment
- Ability to work effectively in a start-up environment
- Bachelor’s Degree in Electrical Engineering, Computer Science or related field (or equivalent experience)
TECHNICAL REQUIREMENTS:
- 5+ years of expert-level TCP/IP networking experience, including ARP, RIP, OSPF, BGP.
- Working knowledge of DHCP, NAT, SSH, TELNET, etc.
- True Understanding of Layer-2 and Layer-3
- Linux experience desirable but not required
- VPN & Firewall experience desirable but not required
- Familiarity with digital telephony including T1/E1 and T3 circuits
- In-depth experience with LAN protocols such as Ethernet
- In-depth experience with WAN protocols including PPP and Frame Relay
- Experience with lab and test equipment such as SmartBits traffic generator desirable but not required.
- Vyatta offers and competitive collection of benefits, including:
- Competitive salary
- Company stock options
- Medical plan options
- 401K
- Highly challenging and rewarding environment
- Ability to impact the business in a start-up environment
Network Software Engineer
Job Summary:
Responsible for the research, design, and development of high-speed networking protocols and networking solutions in the areas of routing, computer network security, and integration of open-source projects based on open source software projects within the Linux community. Analyzes software requirements to determine feasibility of design within time and cost constraints. Also responsible for modifying existing software to correct errors, adapting current software to function effectively with new hardware, and upgrading interfaces to improve performance. Designs and develops new functionality in the areas of network routing protocols and network security and integrates these new features into Vyatta's integrated management framework. Develops and directs software system testing procedures, programming, and documentation and provides support in resolving technical and functionality issues experienced by end customers as needed.Requirements:
- Master's degree or equivalent in Computer Science or related field.
- Academic background or work experience to include:
- data networking, routing and security protocols, and telecommunications including Transmission Control Protocol (TCP), Internet Protocol 4 and 6 (IPv4, IPv6), Layer 2/3, Virtual Private Network (VPN), Secure Sockets Layer (SSL), Simple Network Management Protocol (SNMP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP);
- Linux or Unix;
- C programming language;
- developing, configuring, and testing routing and security protocols in various network environments;
- diagnostic test tools, WAN/LAN devices, network traffic analyzers.
